Privacy

Dragos Matei, trading as Biskado is responsible for your personal data. Contact: hello@biskado.co.uk.

What we collect and why

Orders: your name, delivery address, email, your design and any picture you upload, so we can make and post your order and contact you about it. We keep order records for 6 years for accounting.

Picture checks: when you pay, we check any pictures you uploaded, and their file names, for other people's logos, trade-marked artwork or copyrighted characters. The words in your design are not checked. This uses a word list (for file names) and an AI service (Anthropic's Claude), which receives only your uploaded pictures and their file names: not your words, name, address or email. A person reviews anything it flags before we decide.

Free STL downloads: your email address, to check it is real and limit downloads. We keep it so the limit keeps working, until you ask us to delete it.

Keeping the site safe: your IP address, for a short time, to limit repeated requests and stop people guessing passwords. It is not used for anything else.

Offers and news: only if you tick the optional box (at checkout or on the free STL form), we also email you occasionally about Biskado. Every such email has an unsubscribe link, and you can unsubscribe at any time. We keep your address on that list until you unsubscribe. Order emails (confirmation, posting) are not marketing and are sent either way.

Uploaded pictures not attached to an order or a basket are deleted after 30 days. Pictures and 3D files for an order are kept for 12 months. Baskets are deleted after 60 days without a change, and checkouts that were never paid after 7 days. Backups are kept for 30 days.

Who sees it

We use Stripe to take payment (we never see your card details); Resend to send our emails, which receives your email address and the message; Anthropic to check uploaded pictures, as described above; Royal Mail to post orders, which receives your name, delivery address, email and phone number if you gave one; and a hosting provider that stores the shop's data. They only process data for us. We don't sell your data. Some of these companies are based in, or process data in, the United States and other countries outside the UK, under the legal safeguards they provide for those transfers.

Cookies

We set a cookie when you add to the basket, to remember your basket, and another if you confirm your email for free STL downloads, to remember that you did. Both are needed for those features. We use no advertising or analytics cookies.

Your rights

You can ask to see, correct or delete your data, or object to marketing, by emailing us. If you ask us to delete your data, we remove your details, designs and pictures, and keep only the basic record of an order that the law requires for accounting. You can also complain to the Information Commissioner's Office (ico.org.uk).