Returns and refunds

Your stamp set is made to order from your own design. Personalised items like this are exempt from the usual 14 day right to cancel, so we can't accept returns just because you changed your mind.

If we can't make your design

We check every design before printing. If we can't make it, we will tell you why and refund you in full.

If something is faulty or not as described

Your legal rights apply as normal. Contact us at hello@biskado.co.uk within 30 days of delivery with your order reference and a photo, and we will repair, replace or refund it.

Lost in the post

If your order hasn't arrived within 10 working days of dispatch, contact us and we will sort it out.